Emergic: Rajesh Jain's Blog

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Mozilla Support

October 16th, 2003 · No Comments

News.com reports about the decision by the Mozilla Foundation to offer fee-based services. One of these is offering customer support at $39.95 per incident.

Am thinking” why cannot Indian BPO/IT services companies get into this space – offering support for Linux and related products from India. I am sure we could do it at a much lower price. Support is one of the bottlenecks in the adoption of new technologies, and affordable support would go a long way in increasing usage.

Tags: Software

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