Ten Technical Communication Myths

Geoff Hart writes:

Myth #1: Knowledge of Specific Tools Is Vitally Important
Myth #2: Sans Serif Fonts are Always More Legible Online
Myth #3: Audiences are Static
Myth #4: Minimalism Means Keeping Text as Short as Possible
Myth #5: The Optimum Number of Steps in a Procedure is 7 Plus or Minus 2
Myth #6: You Can Make a Bad Interface Easy to Use Through Superior Documentation
Myth #7: We Can’t Talk to the SMEs
Myth #8: Usability Testing is Prohibitively Expensive and Difficult
Myth #9: Single-sourcing Means Dumping Printed Documents Online
Myth #10: Documentation is a Cost Center

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