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Portal’s Purpose

November 17th, 2004 · No Comments

[via Ed Brill] An article by IBM’s Ken Bisconti in Computerworld outlines the role of a portal in the enterprise context:

Processes: The portal should streamline events and allow organizations to view themselves as collections of business processes rather than functional departments, allowing them to better share intellectual capital across the company.

User experience: The portal should ensure that the content, applications and collaboration tools are customized and integrated for unique, role-based user experiences. In addition, the portal should accommodate a global audience, while considering variances such as time zones, currency exchange rates and foreign language support.

ROI: Return on investment must be demonstrated through easy deployment, integration and implementation. The cost of managing the portal shouldn’t burden IT staff or vex end users.

Partners: Business partners should be able to securely access critical information on the portal, and the portal should ensure them lower costs for the delivery of business processes.

Organizational productivity: The portal should provide all employees, customers and partners a collaborative workplace that breaks down boundaries between departments and organizations and ensures that people work as effectively as possible.

Streamlined: The portal should accommodate the integration of collaboration tools such as instant messaging, Web conferencing, team rooms and third-party applications.

Embedded: The portal should be a window to e-learning and training offerings.

Tags: Enterprise Software

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