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VoIP Value

December 28th, 2004 · No Comments

AlwaysOn Network has a post by Brennan:

[Here is] what Voice Over IP (VoIP) can offer versus the standard Public Switched Telephone Network (PSTN).

  • Waay Lower Costs: In addition to eliminating the cost of long-distance calling, VoIP allows organizations to converge all communication onto one data network, eliminating their voice network, and saving on maintenance costs.

  • Wicked Flexibility: Since IP addresses are location independent, an integrated VoIP system allows tele-commuting employees to direct all communications to a remote office, home, or even a broadband wireless device.

    VoIP for the Lay-Businessman
    Once you believe in the benefits of this new communication platform, your real questions become, when do I adopt? and how do I reap the most rewards?

    Brennan [AlwaysOn Network] | POSTED: 12.22.04 @23:13
    Note to Readers: Since I was busted for my youth in my opening column last week, I thought I would write this one in the vernacular of my generation. What ever happened to that Dude, youre gettin a Dell guy anyway? Oh yeah… I remember.

    Alright, here goes, first lets go over what Voice Over IP (VoIP) can offer versus the standard Public Switched Telephone Network (PSTN).

    Waay Lower Costs: In addition to eliminating the cost of long-distance calling, VoIP allows organizations to converge all communication onto one data network, eliminating their voice network, and saving on maintenance costs.

    Wicked Flexibility: Since IP addresses are location independent, an integrated VoIP system allows tele-commuting employees to direct all communications to a remote office, home, or even a broadband wireless device.

    — ADVERTISEMENT —

  • Totally Multi-media Communication: Data networks dont distinguish between voice, video, and data traffic (though administrators can prioritize), so any communication can easily integrate all three. VoIP allows for video conferencing and document collaboration, as well as unified messaging so that voicemails and emails can all be handled in the same place.

  • Sweet Call Centers: VoIP, when integrated with a CRM system, allows customer service representatives to immediately see all case history, account information, shipping and inventory the moment a call is received, eliminating the annoying process of repeatedly entering your account number on your touchtone keypad.

  • Tags: Telecom

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