800-CEO-READ Blog points to a quote from Marcus Buckinghams next book “The One Thing You Need to Know : … About Great Managing, Great Leading, and Sustained Individual Success.”
The chief responsibility of a great manager is not to enforce quality, nor to ensure customer service, nor to set standards, nor to build high performance teams. Each of these is a valuable outcome, and great managers may well use these outcomes to measure success. But the outcomes are the end result, not the startling point. The starting point is each employees talents. The challenge: to figure out the best way to transform these talents into performance.
That is the job of a great manager.