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Speech Technologies

February 16th, 2006 · No Comments

InfoWorld has a special report. “A unique confluence of technological improvements in recent years is allowing a growing number of companies to realize the benefits of speech technologies for customer and employee self-service. Improvement in speech recognition, the advent of VoIP, and the emergence of sophisticated voice portals, in contrast to the inherent limitations of touch-tone menu options, are leading to wholly automated IVR apps with which customers can conduct end-to-end business transactions, such as ordering tickets or making reservations.”

Tags: Software

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