Dave Winer writes:
“Targeting” customers is the wrong metaphor for the future. Instead make it easy for the people who lust for what you have to find you. How? 1. Find out what they want, and 2. Make it for them and 3. Go back to where you found out about it, and tell them it’s available.
…
User-generated content is actually on the road to nirvana, but it’s not a sustainable model in itself. In all that content, which today’s companies view as frankfurter meat, undifferentiated slurry, a medium for unwanted hitch-hikers, is the idea for the next iPod, or the formula for peace in the Middle East, the campaign platform for the President we’ll elect in 2012, perhaps even a solution for global warming. You just have to believe that intelligence isn’t concentrated among the people who rose to the top of the 20th century’s ladders to believe that there are nuggets of wisdom waiting out there for the taking, among the minds that created all that UGC.
