Doc Searls writes:
It’s important not to understand VRM (Vendor Relationship Management the reciprocal of CRM, or Customer Relationship Management) as the reciprocal of advertising. Or the opposite of advertising. Or even the opposite of marketing. I don’t think it helps to frame it in terms of any of those things.
It’s something new. Rather than advertise, we notify. We assert. We express. I don’t care what we call it, as long as what we do doesn’t come across as individuals being just as bad-mannered as advertising has been for the duration.
VRM isn’t just about conversation. It’s about relationships. And transactions.