Emergic: Rajesh Jain's Blog

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VRM Ideas

January 23rd, 2007 · No Comments

Doc Searls discusses a number of ideas on vendor relationship management:

First [is] data independence. The individual needs to own and control their own data, independent of vendors.

Second [is] the inside-out nature of relationships between customers and vendors. That is, customers are at the center — at the inside — and relate outward toward any number of vendors.

Third [is] the roles of reputation, intention and preference.

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