Emergic: Rajesh Jain's Blog

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Digital Real-Time Communications for Customer Relationships

May 15th, 2009 · 8 Comments

One of the big changes in recent times has been that we as consumers have a digital identity in the form of an mobile number and an email ID. This identity allows companies to reach us in (near) real-time with their communications. For this communication to be effective, I think it has to be based [...]

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