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Noisy Shatabdi

June 2nd, 2009 · 4 Comments

I recently took the Shatabdi Express from Mumbai to Surat. Given that this is one of India’s most prestigious train services, I would have thought they would take greater care of the customer experience. I was wrong.

They have installed these LCD TVs all over the Air-conditioned Chair Car compartments. First came yesterday’s news from CNBC, then a recorded version of Dance India that never seemed to get over, then some silly humour program from Zee Next. In between come the garish, tacky ads that show up again and again.  There is absolutely no way to escape the audio stream. It is loud, ubiquitous and continuous.

As a customer, I am paying a premium to travel in the Chair Car.  And then to be subjected to this kind of noise is just not done. I can understand the Railways wanting to make some more money – but not at the cost of upsetting your premium customers.

PS: I came back in the silence of the A/C Chair Car of the Surat-Bandra Inter-City.  It was a much better ride overall, even though it takes longer.

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4 responses so far ↓

  • 1 accent // Jun 2, 2009 at 5:57 am

    I wish we had a quiet car …

  • 2 FirstBallSix // Jun 2, 2009 at 8:50 am

    Rajesh, Noise and celebration is part of what makes India, India 🙂

  • 3 kasi // Jun 2, 2009 at 12:43 pm

    @FirstballSix That is a nice way to put “Learn to live with that” :-).

    This is the best example of duplicating environment in a wrong way. Their intention is to give a flight atmosphere and implemented wrongly by not giving ear-phone tracks.

  • 4 Rangachari Anand // Jun 14, 2009 at 3:29 am

    This is not new 🙂 Back in 1977 when the Tamil Nadu express had been newly introduced, the A/C chair cars featured 19″ black and white TV sets on which movies were shown from a VCR. Of course in those days when hardly anyone had TVs in their homes, this was a real sensation. No complaints from the (captive) audience.

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