Emergic: Rajesh Jain's Blog

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Weekend Reading

May 5th, 2012 · 1 Comment

This week’s links: The Campus Tsunami: by David Brooks. “What happened to the newspaper and magazine business is about to happen to higher education: a rescrambling around the Web. “ American Express and Customer Service: from Fortune. “Company customer service czar Jim Bush on changing the way that cardholders are treated – and how it […]

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