Knowledge Workers

ACM: Ubiquity has an interview with Thomas Davenport, who has written a new book: “Thinking for a Living: How to Get Better Performance and Results from Knowledge Workers.”

UBIQUITY: So then what does it take to develop a good knowledge worker?

DAVENPORT: Well, the approach adopted by most organizations in the past is that all you really had to do is hire high-quality people in the first place I refer to this as the HSPALTA syndrome (“Hire Smart People and Leave Them Alone). Of course, it’s always a good idea to hire smart and capable people, and so it’s always a good idea to put a lot of energy into attracting the right kind of knowledge workers and retaining them; but in my book I really focus on what are the kind of interventions you can make into making knowledge workers more effective. These include technological interventions, managerial interventions, workplace interventions, and social interventions.

Short URL: http://emergic.org/?p=7232

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