Writes Jon Udell (InfoWorld):
Typically regarded as a consumer-oriented text chat tool, instant messaging, as well as presence-awareness technology, are making strong inroads into enterprises, emerging as critical collaboration and productivity tools.
“What started out as a tactical application is being developed and nurtured by companies like IBM and Microsoft to have both a collaborative and productive benefit as an application, but further being baked into applications through the platform and standards,” said Dana Gardner, research director at Aberdeen Group in Boston.
The strategic goal is to make real-time collaborative activities seamless to business processes, application activities, and consumers and partners on the supply chain, Gardner said.
There’s also a sidebar on Jabber.
Yahoo recently launched its corporate IM service.