BusinessWeek writes about “the masters of the Web” who “have shown how they’re using the Web to benefit their customers — and themselves…it’s a real-life portrait of the next stage of the Web. The Internet, it’s clear, is being woven into every aspect of business and is shaking up entire industries.” Among the companies:
COLLABORATION: Mattel, Alcoa, IBM, Eli Lilly, Lockheed Martin, Homeland Security Dept., Sony, Saint Alphonsus, Bovis Lend Lease
CUSTOMER SERVICE: Krispy Kreme, Gilbane, GM, IndyMac Bancorp, Intrawest, JetBlue, Owens & Minor, UPS, Charles Schwab, Landstar, TaylorMade
CUSTOMIZATION: BMW, Harrah’s, Northern Group Retail, Stop & Shop, Wells Fargo
STREAMLINING: FBI, GE, Imperial Sugar, Nike, Posco, Progressive Insurance, Whirlpool, Sutter,
Shiseido, HIP
MANAGEMENT: Yellow, BostonCoach, Bristol-Myers Squibb, CareGroup, Kinko’s
CUTTING EDGE: Fresh Direct, Amazon.com, Wal-Mart, Dell, Florida Virtual School, Metro, P&G, Cisco, Wegmans, eArmyU
