Growing IT Services has an article by Jeffrey Kaplan on how the It pyramid is getting inverted:

The IT services sector has become one of the fastest-growing segments of the IT industry. Whether it is IT outsourcing, business process outsourcing, managed services or utility computing services, any IT service that helps enterprises increase productivity and reduce costs is in demand.

The IT industry has been turned upside down, or inverted, as former technology leaders transform themselves into services leaders, and other companies seek to follow their lead.

The movement toward a services emphasis is in response to changing enterprise needs. Many organizations are frustrated with the inefficiencies of their current IT operations and concerned about buying more technology and adding more staff to satisfy their business requirements.

Instead, a growing proportion of enterprises are willing to outsource any and all parts of their IT operations that they view as nonstrategic and inefficient. And, with a multitude of service alternatives available, enterprises can pick and choose the right service to meet their business needs.

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Rajesh Jain

An Entrepreneur based in Mumbai, India.