VoIP Basics

From Silicon.com:

It’s short for Voice over Internet Protocol.

It’s the practice of using the internet – instead of standard telephone lines – to carry voice communications. It’s also called internet telephony or IP telephony. Using VoIP, when you speak, your voice is converted into data packets that can be routed over the internet just like an email or any other kind of data.

Skype is one popular VoIP download, but the technology takes many forms. The first is software such as Skype, which essentially turns your PC into a phone. You and the person you’re talking to must both use the software and plug a headset or special USB phone into your computer. The second option is plugging your phone into a sort of gateway that then plugs into your broadband modem. This allows you to talk on an ordinary phone and to call people who don’t have a VoIP set up at great discounts. The final option is for businesses, which can use use VoIP for all calls within the company network, and then once calls go outside the company, they can be routed over the internet or over standard phone lines.

The first reason [to care] is cost. Just like it doesn’t cost you anything to send an email, VoIP calls are free or extremely cheap, even if you’re calling internationally. PC-to-PC calls (your first option above) are often completely free. Calls using a gateway are usually cheap too. However, as with standard phone service, different companies offer different rates, so you’ll need to shop around to find the best plan. The savings are perhaps greatest for businesses with offices around the world, who historically have had to pay the highest rates to call during the day.

Internet phones offer features standard phones can only dream of. They work closely with your computer, so you could, for example, receive voicemail messages as email attachments or dial numbers by clicking on a name in your address book. You can also set up conference calls easily and cheaply and have calls to a main number ring on several different phones (a handy feature for businesses). In addition, internet phones aren’t tied to area codes, meaning you can take your number with you when you move or give customers the ability to reach you at a local number when really your office is located far away.

You give up voice quality, for one. This mainly has to do with the loss of data from compressing the voice packets so they can be sent quickly. VoIP technology has gotten better over the years, and the services offered today generally provide an acceptable level of quality – just don’t expect it to be exactly the same as your standard phone. Also, remember, your phone system will be controlled by computers – if the computers crash (as they can do) you can’t use the phone. And you do need an always-on broadband net connection to use VoIP at home or at the office.

Published by

Rajesh Jain

An Entrepreneur based in Mumbai, India.