Mobile Business Processes

Mobile Enterprise Weblog points to a white paper by Cingular Wireless and Accenture and comments:

At issue here is the fact that mobility is not a set of technologies in search of a “killer app.” Instead, Cingular posits that there are business processes that need to be mobilized. We can put the consulting-speak aside and investigate these basic categories:

* Workflow Enhancers
* Knowledge Enhancers
* Transaction Enhancers
* Reporting Enhancers

This is a sane approach that leads to a set of conclusions about field service and mobile sales applications.

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Rajesh Jain

An Entrepreneur based in Mumbai, India.