At issue here is the fact that mobility is not a set of technologies in search of a “killer app.” Instead, Cingular posits that there are business processes that need to be mobilized. We can put the consulting-speak aside and investigate these basic categories:
* Workflow Enhancers
* Knowledge Enhancers
* Transaction Enhancers
* Reporting Enhancers
This is a sane approach that leads to a set of conclusions about field service and mobile sales applications.