ACM: Ubiquity has an interview with Thomas Davenport, who has written a new book: “Thinking for a Living: How to Get Better Performance and Results from Knowledge Workers.”
UBIQUITY: So then what does it take to develop a good knowledge worker?
DAVENPORT: Well, the approach adopted by most organizations in the past is that all you really had to do is hire high-quality people in the first place I refer to this as the HSPALTA syndrome (“Hire Smart People and Leave Them Alone). Of course, it’s always a good idea to hire smart and capable people, and so it’s always a good idea to put a lot of energy into attracting the right kind of knowledge workers and retaining them; but in my book I really focus on what are the kind of interventions you can make into making knowledge workers more effective. These include technological interventions, managerial interventions, workplace interventions, and social interventions.