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Passport Office – Part 3

September 9th, 2010 · 4 Comments

My patience was wearing thin. As I looked around, I saw mothers with 6-month old babies sitting on the floor. After some time, I too squatted on the floor – during their 50-minute lunch break. After lunch, when the single processor situation did not change, I went to some of the staff and spoke sternly. A few others in the queue accompanied me. (All were of the opinion that this is the system and nothing can be done about it.)

I asked them why they could not put an additional 1-2 people to speed up the processing. The response: “We are short of staff. In the past few years, our staff has been transferred to Surat and Bangalore, and no new people have been hired.” After a few of us raised our voices (with me leading the way), they finally got one of them to also start processing the documents and the queue split into two.

It was 3:30 pm by the time my turn came. All documents were in order. And all I had to do now was to pay the processing fees.  It was then I was told that since I had not come on the specified date for Tatkal, I would have to go to the Old Passport Office and request for Tatkal there. Another wasted day loomed ahead. But we were not done for the day. I still had to pay the fees. Child’s play, right? We forget we are at the Passport office.

Continued tomorrow.

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4 responses so far ↓

  • 1 Adarsh Jain // Sep 9, 2010 at 2:17 pm

    I know this is bad and should be changed, but changing the system takes lot of will power and time.

    The only solution I can think of for present is to send somebody (say your peon) to stand in the line and give you a call once he reaches say in top 5.

    I know this may sound dehumanizing but a fact the importance of time for different people is not equal.

    Regards,
    Adarsh

  • 2 Akshar // Sep 9, 2010 at 2:19 pm

    Those who justify naxal violence claiming it results from humiliation that government inflicts on poor tribal must visit passport office.

  • 3 Saurabh Gupta // Sep 9, 2010 at 2:24 pm

    Dear Rajesh,
    The situation is everywhere same in the Country. I went through the process in Delhi few months back and it was same condition here.
    Having said that you might be aware that the experiance is going to change soon. TCS has already done the pilot at Banglore and people are really happy with the same.
    I hope this replicates soon across the country making such experiance things of past

  • 4 mallikarjuna // Sep 9, 2010 at 5:27 pm

    Any plans to convey this rumination to our IT Savvy Somenahalli Gentleman, our Ext. Affairs Minister?

    Believe me, he’ll try to do something.
    This needs to reach him.

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