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Gov 2.0: 10 Learnings for India – Part 3

September 16th, 2010 · 2 Comments

2.       India needs to leverage the new, emerging technologies of cloud, social and mobile across government.

A combination of cloud computing, social media and mobile technologies promises to make technology implementations faster, better and cheaper, and at the same time more participative and real-time. Many implementations of this are now visible across the US. Some of the early adopters have been various transportation departments across the US. Given the key role of public transport, they are making available real-time data (that was deemed “proprietary” until just a few years ago) accessible via API to developers who are creating an exciting set of applications that provide extremely useful information to the travelling public.

Government in India needs to look at cloud computing quickly and seriously. This will help reduce implementation cost and also provide basic services to all government officials faster.

Something as basic as email must be made available to all government employees – on their own government domain ending in gov.in. Governments officials using gmail or yahoo for emails is not just embarrassing for a country that prides itself on its IT successes, it is also a matter of security. It is ironic that out of security concerns, they are trying to force Blackberry to install servers in India, but at the same time our government officials are publicly interacting on email platforms outside their control!

Social media will help increase interaction with citizens, while mobile technologies (SMS, mobile Internet, apps) will help drive more real-time data on-demand to people.

Continued tomorrow.

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2 responses so far ↓

  • 1 Sundar // Sep 19, 2010 at 7:45 pm

    It is interesting to note that not only US corporates but US government maintains a lead in IT.

    I fully agree with your suggestion that GOI provides email to all its employees with secure password policies. It is ridiculous to use Gmail & Yahoo for serious government business. Few years back there were shocking revelations that Embassies use such email and passwords were simple and available online.

  • 2 Purusottam Dutta // Sep 19, 2010 at 8:55 pm

    It is very true that using gmail & yahoo as mail service is dangerous for the security of our nation.GOI should provide mail services to its employees in its own domain.They also will accept IT security terms & conditions.

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