Emergic: Rajesh Jain's Blog

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Voice Messaging

January 19th, 2005 · No Comments

Stuart Henshall writes:

The future is voice messaging, not voice mail. Voice messaging only comes into its own when matched with “presence” applications like Skype. It’s an important distinction, for voice messaging will be used differently.

Voice Mail is typically a voice message that was left when there was a communications failure. The intended recipient either wasn’t near the phone or didn’t want to answer your phone call. You leave a voice message you have no sense of timing. We call this telephone tag.

By contrast the “voice messaging option” on Skype doesn’t require that you try calling the person first. You have their presence, you know at what level of importance you want to put the interruption. In this world the voice messaging function is different. A voice message is less invasive, less disruptive to workflow.

Tags: Telecom

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