BPO: The Indian View

Knowledge@Wharton features an interview with Kiran Karnik, president of Nasscom, India’s apex organisation for software companies. Some excerpts:

In India, more than 99% of all call center workers are college graduates. In the U.S., there are no minimum education qualification requirements to work in a call center.

According to a NASSCOM-Hewitt Associates survey, the average salary of a call center worker in India is $180 a month. This is five times the countrys per capita income. For a fresh college graduate, a call center job pays about 2.5 times as much as other job openings.

The software services and BPO services export industry in India has grown its revenues from $6.2 billion in 2000 to $7.7 billion in 2001 and $9.5 billion in 2002. In 2003, NASSCOM estimates the industry will grow its revenues to $12 billion.

Published by

Rajesh Jain

An Entrepreneur based in Mumbai, India.