Bill Ives writes:
I recently met with Thierry Hubert and Frederic Deriot of Knowledge Energies. They are coming up with some interesting ways to look into emails to abstract the knowledge exchanges that are normally lost through this channel. The use tags for this and these tags can be applied dynamically.
They write that most collaboration technologies like email ignore the importance of linking context and process when communication occurs so valuable knowledge is lost. This is one reason to switch to blogs as many have written about. In their approach, which requires some upfront discipline by the participant, context and process is captured so the knowledge gained can be obtained.