Flying Trouble – Part 1

On my recent trip to US, I was returning via San Francisco. I had booked a Jet codeshare flight from SF to Mumbai via Hong Kong. The SF-HK leg was on United. The transit time was an hour. I assumed it was enough – Jet was selling it as a codeshare. Big mistake.

The United flight from SF left 2+ hours late. Apparently, the 747 could not find a gate. And then, once the gate was there, they realized that it needed to be fuelled before it could take off. It was pretty clear that the connection in HK to the Jet flight was a goner. There wasn’t much one could do from 35,000 feet up in the air.

There were about 10 of us who had missed our connections to Mumbai and Delhi. United staff asked us to take a United flight to Singapore from where we could get immediately on to a Singapore Airlines flight to Mumbai. Boarding pass for SQ? Oh, we would get that in Singapore. Big Mistake.

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Rajesh Jain

An Entrepreneur based in Mumbai, India.