When we narrate, we externalize what we know. We convert tacit knowledge to explicit knowledge. This can help software become more usable for two reasons. First, when technologists narrate what they know, they’re more likely to realize how much tacit knowledge they have and expect in others. Second, when non-technologists narrate what they know, technologists can see more clearly that the expected tacit knowledge is missing.
Very well said! By telling our stories here, we hope to help in the process of “externalising tacit knowledge.” It’s a two-way street.