Antony Satyadas of IBM has written an article in Line56 on leveraging knowledge in an organisation:
As the amount of content within an organization increases, two specific needs arise:
1. The ability to organize this content using taxonomies and workflow
A taxonomy is a way to classify information resulting in a catalog or knowledge map of an organization’s content. A taxonomy should start small and evolve over a period of time in terms of quality and completeness.
When employees find the information they need, workflow can then improve the quality of collaboration amongst employees by automating interactions between them. This is especially useful if employees are frequently unavailable or traveling away from the office.
2. The ability to search and locate answers or insights from this information
Searching needs vary from searching the Web, searching documents or databases or searching for insights into specific questions. With a solution that performs federated searches, employees can easily access information stored in an organization’s file servers, databases and e-mail servers, as well as on the Web, from one location. With just one mouse click, employees can find the information they need to complete projects. Employees then spend less time recreating the wheel and more time conducting business.
Once an organization is comfortable with the availability and classification of appropriate content, it is time to focus on expertise location. Expertise location helps users pinpoint the subject matter experts within their organizations and provides ways for employees to collaborate with these experts.