News.com reports about the decision by the Mozilla Foundation to offer fee-based services. One of these is offering customer support at $39.95 per incident.
Am thinking” why cannot Indian BPO/IT services companies get into this space – offering support for Linux and related products from India. I am sure we could do it at a much lower price. Support is one of the bottlenecks in the adoption of new technologies, and affordable support would go a long way in increasing usage.