Accessible Basic Comprehensive Government Information Systems (ABC GIS)
- When citizens have information of what the government is doing, the level of trust goes up, and corruption can be eliminated
- Government officials and bureaucrats become more accountable and therefore more effective in their functions
- The delivery of government services can be assured
Implementing the ABC GIS
- Make all government data available in real time over the internet
- Establish metrics at all levels of government – state, corporation, ward, panchayat – and track performance
- Make citizens aware of their rights and responsibilities to actively participate in governance by accessing the information and keeping abreast of progress
- Help citizens interact closely and provide feedback to their elected representatives
- Create a “Mirror World“
To be continued.
Current government web sites (even in the US) provide the wiring diagram of the departments rather than the services. The web sites should be structured similar to those of retail stores. They should list the products and services offered by the department, prices, order form, and a shopping cart like ordering method. The citizen is given a confirmation number and she can track the progress of the order and the expected delivery of the service.
The performance appraisals of government officials and operatives should be linked to who delivered what (intermediate and end) services with what efficiency and quality.
We have to think up and develop such a system. I am suggesting a similar concept in the US.
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