For my Washington trip, I once again took Air-India to JFK and back. I like the non-stop. I have heard that Air-India may stop the Mumbai flight and hub people in to Delhi and go from there. I hope they don’t do it. The Mumbai-JFK non-stop is a key service which they should retain (though I am not sure of the economics). The inflight service is excellent, and I like the fact that I can get Jain meals on the flight.
The only sour note was what happened when we arrived back in Mumbai. They didn’t have an aerobridge available – can you imagine that? The most important service of Air-India and they bus us from some parking bay to the terminal. At the baggage claim, there were about to make Air-India the fifth airline concurrently on one of the baggage belts! Passengers were already standing four deep trying to ferret out their bags. A few of us objected, and they finally put the bags on a separate belt.
It is these small things which create a jarring effect. End-to-end delight is what Air-India needs to work on if it wants to get quickly out of the lossy red zone.