WSJ writes how understanding the ‘why’ of decisions makes employees more likely to embrace changes:
Management gurus agree that employees are most likely to get on board when they are involved in the decision-making process. In the many cases when that’s not possible, the next-best thing is to make employees feel as if they were involved, consultants say. That means telling workers not only what was decided, but why and how, says Phillip G. Clampitt, a consultant and communications professor at the University of Wisconsin, Green Bay.
In a study last year, Mr. Clampitt found that employees are more likely to support decisions when they are told about the rationale. The study surveyed roughly 300 managers and employees at more than 100 U.S. employers, asking what they knew of decisions and how supportive they were of them. Mr. Clampitt says employees of companies that explained decisions more fully were more than twice as likely to support those decisions as workers who got less information.