Enterprise MVNO

Daniel Taylor writes about the requirements:

* Improved, enterprise-class help desk and customer support.
* Separation of business and personal liability on mobile devices used in work environments.
* The current inability of IT departments to actively manage mobile users.
* The breakdown of the user/payer model in enabling IT enforcement of corporate mobility policies.
* The cost of international roaming.
* The lack of integration between carrier services for voice and data, even for services delivered to a single device.
* The lack of integration between carrier and enterprise networks for mobile applications.
* The limit of behind-the-firewall connectivity to only a handful of mobile users.

Offshore Outsourcing Predictions

Sadagopan writes:

1. Offshore majors would work on coming out with a viable approach towards offerings centered on disruptive technologies like SaaS. Global majors may work hard to demonstrate better value add to their customers leveraging their offshore presence.

2. New breed of offshoring players with different business models shall spring up. Innovation in services space would continue to come out of India.

3. We may further see change in the rankings and growth rates amongst the top 10 offshore players change based on their business models and their organizational strengths. The era of an almost automatic growth is giving way to more deterministic models of growth pursued with deliberation and delivered effectively.

4. The threat to the offshoring services industry would be coming in form the IT infrastructure utilities – though this may be few years away. We may see some pioneering efforts by a few business units in adopting these and may also see offshore providers coming up with hybrid approaches to adopting to IT utilities(as part of their evolution)

Enterprise 2.0 Predictions

From the list of 2007 predictions by Dion Hinchcliffe:

Not a dent will be made in 2007 in the installed base of pre-existing collaborative tools such as e-mail, telephone, and IM. But the groundwork will be laid for a noticeable shift in 2008 as managers and workers discover the advantages of increased corporate knowledge retention, far better location of relevant business information, and emergent structure in terms of tagging and linking. And I suspect that tools that integrate e-mail, telephone, and IM into Enterprise 2.0 environments will see the biggest early success.

Enterprise 2.0 and Office 2.0 will face off as leading new terms for online business software and no one will win. Enterprise 2.0 is a broad a term that with it’s automatic association with organization-scale back-end systems will struggle to maintain it’s particular niche in freeform, emergent, social software tools for knowledge managements. Office 2.0 is a nice sized umbrella but tends to refer too much to the client-side aspect and not enough on the back office side. Will they merge or just remain convenient short-hand that evolves through next year? The label debate is important because we need effective short-hand labels to identify the fast moving trends in our industry and for now my vote is with the latter trend.

Enterprise IT

[via Sadagopan] Robert Metcalfe says: “From my point of view, there’s little new in IT, particularly in enterprise software. Video might take Computerworld readers by surprise. There are three major forces – video, mobility and embedded – all three of which are nipping at the edge of IT. Video burdens IP networks, and they haven’t quite seen the value proposition, but CIOs will eventually have to embrace it instead of fighting it. For mobility, the platform of choice is increasingly cell phones and less desktops. Cell phones are now a platform for enterprise applications. Embedded software, such as RFID, hasn’t quite made it yet. To make enterprise applications more aware of inventory or the supply chain through RFID and sensor networks – of the three things, this is the furthest away from impacting CIOs.”

Video for Business

WSJ writes:

Non-media companies, until recently, had been relative laggards in the video field. But that’s changing rapidly, driven less by the desire to entertain than to deliver corporate messages more effectively via their Web sites.

“Corporations are just beginning to see [online video] as a real option to help cut costs and communicate,” says Colin Dixon, a research analyst for Diffusion Group, a research firm. “Just from last year to this year, there’s been a significant jump.”

The rise partly reflects the work of small companies such as the FeedRoom Inc., Reflect Systems Inc. and VitalStream Inc., which offer services and technology that make it easier for companies to hop on the online-video bandwagon.

Indian IT Consulting Firms

[via Sadagopan] Forbes writes in a story entitled “Consultants from Chennai”: “The top five Indian players in consulting (Tata, Infosys, Wipro, Satyam and HCL Technologies) have averaged 30% revenue growth this year, while the largest U.S. players have averaged just 4%, according to Datamonitor senior analyst Patrick O’Brien. The Indian firms see consulting work as a way to maintain their competitive edge in the face of wage inflation in India and the rise of Chinese data processing firms. The labor arbitrage is not what it used to be. Wages for project managers in India have increased 23% per year from 2000 to 2004, while salaries for programmers have increased at a 13% pace, according to the McKinsey Global Institute.”

Enterprise 2.0 in 2006

Dion Hinchcliffe writes:

Enterprise 2.0 describes the use of the latest freeform, emergent, social software tools that hold the promise to significantly improve the ways that we work together and collaborate. As an example, the liberal use of internal blogs and wikis with discoverable content frequently forms the foundation of an Enterprise 2.0 software strategy.

All in all, it’s been a wind-up year for Enterprise 2.0 and 2007 will likely prove the year that IT departments really get their hands on the tools, find out what works and what doesn’t (yes, letting the right mix of features and technologies emerge naturally), and for the first well-run case studies to report their results. But you can count on some continued controversy, particularly if there are any high-profile failures of Enterprise 2.0 rollouts, which instead of outright technology failure are at high risk for governance issues of various kinds.

SaaS Future

Phil Wainewright writes:

Aggregation, integration, mashup platforms and ecosystems are going to be hot topics in software-as-a-service circles next year, according to a group of vendor CEOs who sat on a panel at the SIIA’s OnDemand Summit in San Jose. I was intrigued to hear how much unanimity there was in their responses when asked to predict the most notable trends looking just six months out. They are obviously all thinking about how to link up their offerings with other vendors’, and what the risks and opportunities might be for them.

One of the less obvious risks that surfaced is an interesting one. There’s clearly a shared belief that integration will happen through some kind of hub though no clear view as to whether that hub will be a platform, a marketplace or a customer-facing aggregator. The inherent risk here that vendors have to be wary of is the potential to become dependent on and perhaps at the mercy of an intermediary who takes control of the customer relationship. Several vendors were evidently alive to the flipside opportunity this represents of themselves becoming the hub that others depend on.

Enterprise 2.0

Andrew McAfee writes:

I met yesterday with David Deal, Ray Velez, and Amy Vickers from Avenue A | Razorfish, a 1000 person, $190 million interactive services firm headquartered in Seattle. AARF helps clients with digital marketing and advertising, with their customer-facing websites, and also with their Intranets and Extranets.

What I found most interesting about the company was its own Intranet. To hear David, Ray, and Amy tell it, the company’s traditional static Intranet — the place where an employee would go to look up benefits information or peruse the latest press releases — still exists, but has been marginalized by a suite of Enterprise 2.0 tools.

Enterprise RSS

InfoWorld writes:

RSS (really simple syndication) is a favored XML format for individuals to get information from sources such as news sites and blogs. In fact, a recent Pew Internet Foundation survey found nearly one in three individuals consumes RSS feeds. But for enterprises, the most telling response was that 63 percent of these RSS users subscribe to work-related feeds.

That latter finding shouldnt surprise IT managers. After all, RSS readers are easy to install and use. This technology does a fine job helping workers cut through irrelevant information that floods portals, enterprise search results, and e-mail. But as RSSs popularity rises, so do risks. For example, precious network bandwidth is consumed when many employees update the same feed. Plus, there are security risks associated with accessing inappropriate feeds.

To get around these issues and give more employees the benefit of RSS, organizations are adopting enterprise RSS solutions. I tested three hot products in this burgeoning area: Attensa Feed Server, NewsGator Enterprise Server, and KnowNow 3 Enterprise Syndication Solution.